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How super dewa Protects Your Personal Data

At super dewa, every piece of personal data you share — from your account registration details to payment records through DANA, OVO, GoPay and QRIS — is handled…

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super dewa How super dewa Protects Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Requests

If you want to view, correct or delete your personal data held by super dewa, our dedicated privacy team is reachable through three channels seven days a week, from 08:00 to 23:00…

Live Chat Support Start a live chat directly from your account dashboard. Our privacy team is available 08:00–23:00 WIB, seven days a week, to handle data-access and correction requests on the spot.
Email Privacy Request Send your data request to our dedicated privacy inbox at [email protected]. We acknowledge every submission within 24 hours and aim to resolve requests within seven calendar days.
Account Settings Portal Log into your super dewa account, navigate to Settings → Privacy, and submit a data-review or deletion request directly. No third-party contact form needed — the request is logged instantly.
HOW WE HANDLE DATA

Six Ways We Keep Your Data Safe

Our data-handling practices are built around transparency and your ability to act on your rights at any point.

End-to-End Encryption

All data transmitted between your device and our servers — including DANA and QRIS payment confirmations — is encrypted using TLS 1.3. Stored account data uses AES-256 encryption so that records remain unreadable if accessed without authorisation.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand how pages are navigated. On your first visit, a clear consent banner lets you accept, reject or customise non-essential cookies before any tracking begins.

Account Security Steps

Your account is protected by password hashing and optional two-factor authentication via SMS. Any login attempt from an unrecognised device triggers an email alert to your registered address within 60 seconds.

Data Retention Schedule

Financial records linked to DANA, OVO, GoPay and QRIS transactions are retained for five years under applicable financial regulations. Non-financial profile data — your name, email and preferences — is deleted within 30 days of a confirmed account-closure request.

No Third-Party Data Sales

We do not sell, rent or trade your personal information to advertisers or data brokers. Third-party service providers we use — such as payment processors — receive only the minimum data required to complete your transaction.

Your Right to Request Changes

You can request a full copy of the data we hold, ask us to correct inaccuracies, or request deletion at any time through your account settings or by emailing [email protected]. Responses arrive within seven days.

Common Questions About Your Privacy at super dewa

The questions below reflect what our account holders in Indonesia most frequently ask about how their data is managed. If your question is not covered here, our live chat team is available from 08:00 to 23:00 WIB to walk you through any concern about your personal information.

We collect your full name, email address, phone number and date of birth at registration. When you make a deposit via DANA, OVO, GoPay or QRIS, we also store the transaction reference and amount to maintain accurate financial records on your account.

Yes. Log into your account, go to Settings → Privacy, and submit a data-access request. Alternatively, email [email protected] with the subject line 'Data Access Request'. We will send a structured copy of your data within seven calendar days of receiving your request.

Payment records linked to DANA, GoPay, OVO and QRIS are retained for five years in line with applicable financial-record regulations. Non-financial data such as your email preferences or browsing history within the platform is deleted within 30 days of account closure.

We do not sell or rent your data. We share only the minimum required information with payment processors like QRIS or OVO networks to complete your transactions, and with fraud-prevention services that help protect your account from unauthorised access.

Go to Settings → Privacy in your account portal and select 'Request Account Deletion'. You can also email [email protected] directly. We aim to process all deletion requests within seven days, though financial transaction records are retained as required by local regulation.

We use essential session cookies to keep you logged in and optional analytics cookies to understand page performance. A consent banner on your first visit lets you accept or reject non-essential cookies. You can change your cookie preferences at any time under Settings → Cookie Preferences.

The core privacy practices apply consistently to all accounts. Certain data-handling features — such as specific data-localisation requirements — depend on local law and may vary across regions. If you have questions about how this affects your account, contact our support team via live chat.

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