Reference

Your Rights and Our Legal Commitments

super dewa operates under a clear legal framework so you always know where you stand — from account creation through to withdrawal.

Account Terms ExplainedIndonesia-Applicable PolicyDANA, OVO, GoPay & QRIS CoveredData Rights IncludedContact Paths Available

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What Our Legal Terms Actually Cover

super dewa Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These terms govern how you use the super dewa platform, including account registration, fund deposits via DANA, OVO, GoPay and QRIS, withdrawal processing, and access to our game lobby. By opening an account, you confirm that participation is permitted where local law allows it. We retain

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transaction records for a minimum of five years in line with standard financial record-keeping obligations. Our terms apply equally whether you access the platform from Denpasar, from another city in Indonesia, or via a mobile device. Any disputes arising from account activity are handled through the
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contact process described below. We do not modify core account terms without giving you at least 14 days advance notice via your registered email address. Payment method availability — including DANA, OVO, GoPay and QRIS — may change based on local regulations.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our terms, a data request, or an account dispute, our support team is available to you around the clock.

Live Chat Support Available 24 hours a day, seven days a week. Start a legal or account query directly from the chat widget on this page. Responses for policy questions typically arrive within five minutes during normal traffic hours.

Email Legal Team Send detailed account disputes, data-access requests or terms clarification queries to our legal inbox. We aim to acknowledge your message within four hours and resolve substantive issues within three business days.

Account Portal Request Log into your super dewa account, navigate to Settings, then select Legal & Privacy to submit a formal data request or account-closure instruction. This path creates a tracked ticket with a reference number for your records.

POLICY HANDLING

How We Manage Data, Cookies and Account Security

Our operational practices around data, cookies, account security and record retention are designed to be clear and auditable. Each item below corresponds to a specific policy area that affects your account directly.

Data Collection Scope

We collect account registration details, transaction data including DANA, OVO, GoPay and QRIS payment records, and session logs. No payment card numbers are stored on our servers; tokenised references are kept instead.

Cookie Policy

We use session cookies to maintain your logged-in state and analytics cookies to monitor lobby performance. You can disable non-essential cookies via your browser settings at any time without losing access to your account.

Account Security Standards

All accounts are protected by 256-bit TLS encryption in transit and hashed credential storage at rest. We recommend enabling two-step verification from your Account Settings page for an added layer of protection.

Data Retention Period

Transaction and account records are held for five years from the date of your last activity, as required under applicable financial regulations. After that period, non-essential personal data is deleted from our systems on a rolling schedule.

Requesting Your Data

You can request a full export of your account data — including transaction history, login records and communication logs — by submitting a request through the Account Portal. We fulfil verified data exports within 30 days.

Account Closure and Deletion

To close your account, submit a closure request via Settings or email our legal team directly. Funds are returned via your last-used payment method — DANA, OVO, GoPay or QRIS — before the account is deactivated permanently.

Frequently Asked Questions on Legal Terms

These are the questions we hear most often about our legal policies, your data rights and how account terms are applied. Each answer reflects how the process actually works on super dewa, not a generic template response.

These terms apply to every person who creates a super dewa account where local law permits. If you are accessing the platform from Indonesia, the terms are written to reflect conditions relevant to Indonesian law and local payment methods including DANA, OVO, GoPay and QRIS.

Yes. Submit a data-access request through Settings › Legal & Privacy in your account portal. We verify your identity within 48 hours and deliver a full data export — covering transaction history, login records and profile data — within 30 days.

Raise the dispute via live chat or email within 30 days of the transaction. Our team pulls the relevant payment record — whether it was processed through DANA, OVO, GoPay or QRIS — and responds with a documented outcome within three business days.

After account closure, we delete non-essential personal data and retain only the records required by financial regulations for a five-year period. You receive a written confirmation of closure and any remaining balance is returned to your last-used payment method.

We do not. Any material change to our terms is communicated to your registered email address at least 14 days before it takes effect. Minor clarifications that do not affect your rights are noted in a changelog accessible from this page.

Access to specific features and game categories depends on local law. We assess eligibility by region and update platform access accordingly. If a feature is unavailable in your area, you will see a clear notice rather than an unexplained error.

Send a deletion request to our legal email address or use the Account Portal path under Settings › Legal & Privacy. We acknowledge deletion requests within four hours, process the closure within seven business days, and confirm completion in writing to your registered email.

Your Rights and Our Legal Commitments

How to Reach Us on Legal Matters

How We Manage Data, Cookies and Account Security

Data Collection Scope

Cookie Policy

Account Security Standards

Data Retention Period

Requesting Your Data

Account Closure and Deletion

Frequently Asked Questions on Legal Terms

01 Who do these legal terms apply to?

02 Can I request a copy of all the personal data super dewa holds about me?

03 How does super dewa handle a dispute about an account transaction?

04 What happens to my data if I close my account?

05 Does super dewa change its terms without warning?

06 Is my access to the platform affected by Indonesian law?

07 How do I formally request deletion of my account and personal data?

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